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Thank you for opening an issue with Mailu. Please understand that issues are meant for bugs and enhancement-requests.
For **user-support questions**, reach out to us on [matrix](https://matrix.to/#/#mailu:tedomum.net).
To be able to help you best, we need some more information.
## Before you open your issue
- [ ] Check if no issue or pull-request for this already exists.
- [ ] Check [documentation](https://mailu.io/master/) and [FAQ](https://mailu.io/master/faq.html). (Tip, use the search function on the documentation page)
- [ ] You understand `Mailu` is made by volunteers in their **free time** — be conscise, civil and accept that delays can occur.
- [ ] The title of the issue should be short and simple. It should contain specific terms related to the actual issue. Be specific while writing the title.
## Environment & Versions
Environment:
- [ ] docker-compose
- [ ] kubernetes
- [ ] docker swarm
Versions:
To find your version, get the image name of a mailu container and read the version from the tag (example for version 1.7).
`docker ps -a | grep mailu`
`140b09d4b09c mailu/roundcube:1.7 "docker-php-entrypoi…" 2 weeks ago Up 2 days (healthy) 80/tcp`
Often it is very useful to include log fragments of the involded component. You can get the logs via `docker logs <container name> --tail 1000`. For example for the admin container:
`docker logs mailu_admin_1 --tail 1000`
or using docker-compose `docker-compose -f /mailu/docker-compose.yml logs --tail 1000 admin`