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Thank you for opening an issue with Mailu. Please understand that issues are meant for bugs and enhancement-requests.
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For **user-support questions**, reach out to us on [matrix](https://matrix.to/#/#mailu:tedomum.net).
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To be able to help you best, we need some more information.
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## Before you open your issue
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- [ ] Check if no issue or pull-request for this already exists.
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- [ ] Check [documentation](https://mailu.io/master/) and [FAQ](https://mailu.io/master/faq.html). (Tip, use the search function on the documentation page)
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- [ ] You understand `Mailu` is made by volunteers in their **free time** — be conscise, civil and accept that delays can occur.
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- [ ] The title of the issue should be short and simple. It should contain specific terms related to the actual issue. Be specific while writing the title.
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## Environment & Versions
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### Environment
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- [ ] docker-compose
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- [ ] kubernetes
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- [ ] docker swarm
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### Versions
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To find your version, get the image name of a mailu container and read the version from the tag (example for version 1.7).
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```
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$> docker ps -a | grep mailu
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140b09d4b09c mailu/roundcube:1.7 "docker-php-entrypoi…" 2 weeks ago Up 2 days (healthy) 80/tcp
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$> grep MAILU_VERSION docker-compose.yml mailu.env
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```
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## Description
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Further explain the bug in a few words. It should be clear what the unexpected behaviour is. Share it in an easy-to-understand language.
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## Replication Steps
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Steps for replicating your issue
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## Expected behaviour
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Explain what results you expected - be as specific as possible. Just saying "it doesn’t work as expected" is not useful. It's also helpful to describe what you actually experienced.
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## Logs
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Often it is very useful to include log fragments of the involved component. You can get the logs via `docker logs <container name> --tail 1000`. For example for the admin container:
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`docker logs mailu_admin_1 --tail 1000`
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or using docker-compose `docker-compose -f /mailu/docker-compose.yml logs --tail 1000 admin`
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If you can find the relevant section, please share only the parts that seem relevant. If you have any logs, please enclose them in code tags, like so:
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````markdown
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```
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Your logs here!
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```
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````
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